Ordered on working days before 4 p.m., shipped today*


*Our aim for the delivery of large and heavy orders is: delivery within 1-3 working days, unless stated otherwise on our website. The delivery time to Belgium is also 1-3 working days. A delivery time is also stated for each item.



Note: Delivery may take longer during busy periods. If this is the case, we will communicate this via the confirmation email and on our website. You will receive an e-mail from our carrier to indicate the desired date when you would like to receive your order. Respond to this email as soon as possible to benefit from a fast delivery.


Large and heavy products well delivered

We cannot deliver all orders via parcel post. Items larger than 175 x 78 x 58 cm and heavier than 31.5 kg are too large/heavy to be sent as a package. This also applies to the Ultra Frame swimming pools. Unfortunately, scooters cannot be shipped and can only be picked up in one of our branches.


Cost of shipping

The Netherlands: Depending on the size and weight of your order, the shipping costs for shipping within the Netherlands are €29.95 / €39.95 / €49.95. An order above €50 is always shipped for free.


Shipments within the Netherlands are sent via Thijs Logistics


Belgium: Different delivery costs apply to Belgium. Depending on the size and weight of your order, the shipping costs are €39.95 / €49.95 / €59.95.


Shipments within Belgium are sent via Lemmens Transport.

The delivery costs are visible in the shopping cart so that you are never faced with surprises.


Service on delivery by our carrier

As soon as your order arrives at us, we pass it on to our carrier. You will then receive an e-mail from the carrier. The e-mail contains a link with which you can make a desired delivery appointment. Our carrier coordinates the shipment of large and heavy orders. If you have ordered before 4 p.m., respond to the e-mail you receive from our carrier before 4 p.m. If you do not respond before 4 p.m. and it is not possible to make a delivery appointment, the delivery will be postponed by one day. On the agreed date, the driver of our carrier will visit you to deliver the order. Delivery always takes place between 08:00 and 17:00 from Monday to Friday. On the delivery day you will receive an e-mail from the carrier with a delivery time of 2 hours in which they will deliver.



Delivery appointment conditions

For large/heavy items, it is important that you ensure that someone is present on the agreed date to receive the goods.


Pay attention:


Delivery agreements with regard to indoor items:

Residential house: over the first threshold if accessible, so no delivery to other floors;

Apartment with elevator: over the first threshold of own apartment;

Apartment without elevator: up to and including the 2nd floor over the first threshold of the apartment. If higher, deliver in the central hall of the building.

Pallets, packages and boxes >25 kg: in the central hall of the building.

If delivery is not possible (too dangerous or risk of damage), also with 2 man distribution, the sender will be contacted. Delivery can in this case be refused by the driver.


Delivery agreements with regard to outdoor articles:

Building materials are delivered next to or behind the delivery vehicle.

Outdoor items are, if possible, delivered to the front of the recipient's yard.

The delivery conditions are always checked by the driver. The driver can decide to deviate from the delivery terms and conditions if the local circumstances so require.


Holidays

If a public holiday falls on a weekday, it is not counted as a working day. This also applies to pallet shipments abroad. Your package will not be delivered the next day.

The next holidays are:

For the Netherlands:


- Friday 2 April 2021 (Good Friday)


- Monday 5 April 2021 (Easter Monday)


- Tuesday 27 April 2021 (King's Day)


- Thursday 13 May 2021 (Ascension Day)


- Monday 24 May 2021 (Whit Monday)



For Belgium:


- Friday 2 April 2021 (Good Friday)


- Monday 5 April 2021 (Easter Monday)


- Thursday 13 May 2021 (Ascension Day)


- Monday 24 May 2021 (Whit Monday)


- Wednesday 21 July 2021 (Belgium National Day)


- Thursday 11 November 2021 (Armistice)