When purchasing a product you always have a legal guarantee. This means that you are entitled to a good product. You may also be entitled to a manufacturer's or seller's warranty. Sometimes you get an additional warranty from the manufacturer, for example after registering a product. The legal guarantee means that you are always entitled to a good product. If a product is faulty, you are entitled to a free repair, a new product or a refund of your money. Was the defect caused by you? Then you are not entitled to free repair, a new product or money back. Have you used the product normally, but is it just worn out? Even then you are not entitled to free repair.
What is a good product?
You should be able to use a product for a certain amount of time without any problems. How long a product should last depends on what it is. The warranty is not transferable to third parties. Because each product has its own warranty conditions, we will have to assess the warranty application. This depends on use, brand, price, purchase date and whether it is a second-hand product. In order to provide you with the best possible service, we ask you to complete the service form below. Do not forget to add the invoice and photos of the defective item.